Disabled Access

Physical access.

We do our utmost to make it possible for people with mobility issues and those in wheelchairs to have an enjoyable experience.

It will be possible to book, in advance, designated parking places for people with mobility problems, on the festival site.

All but one of the performance venues are accessible across paved paths but please note the St Donats
site is steep in places. If you would like extra help with pushing a wheelchair we will try to allocate you a volunteer helper.

Accessible toilets will be available in several locations on the site.

Provision for Deaf or Hard of Hearing People

Two of our largest venues are fitted with induction loop systems, the Box Office operates a minicom, and we have a programme of BSL interpreted shows.

Provision for Blind or Vision-Impaired People

As Storytelling and Music are both strong aural art forms, we have not provided an audio-described facility for performances. We can offer volunteer guides for blind or visually impaired visitors who need assistance finding their way around the site.

Advanced notice of help required will enable us to provide a more efficient service.

More detailed information on the box office procedures, contacting volunteer helpers, site layout and facilities etc will be available closer to the event date.

Support for individuals with disabilities.

As an organisation we aim to make all our performances and projects accessible to everyone. We recognise that some individuals need extra help or slightly different services and we try our best to accommodate them. We seek to do this in a number of ways.

We seek to use accessible venues and provide relevant information on site and venue accessibility in advance of events.

We provide BSL interpretation for some performances.

We offer a free ticket for a carer to accompany a customer who needs extra help
with mobility issues. Eligibility criteria apply, see below.

At multiple performance events that are held on an event site e.g. festivals, we also:-

  • denote at least one “quiet” space where customers can get away from noise and pressure for a while.
  • provide a number of bookable car parking spaces for those who have mobility difficulties
  • where appropriate, seek to improve access around the site by providing golf buggy shuttles or similar
  • provide information about the easiest routes around the site

Eligibility for a free carer’s ticket

You are eligible to apply for a free ticket for a carer to accompany you if you have purchased your own ticket and can prove you are in receipt of any of the following:-

  • Enhanced PIP Daily Living Component
  • High or Middle rate DLA Care Component
  • High Rate Attendance Allowance
  • Certificate of Visual Impairment

We will consider other criteria on application.

To book your carer’s ticket, please book your own ticket online or by phone, then
email info@beyondtheborder.com quoting your booking reference and stating your
eligibility for a carer’s ticket. Please scan and email proof of status and the additional
ticket will be ready with yours at wristband collection.

If you have questions, the most effective way of contacting us is via info@beyondtheborder.com. You may also leave a voice message on 02921 660501 but please be aware this line is not staffed continuously and there may be a delay in getting back to you.